Where can I buy my ticket / travelcard? 
You can buy your ticket or travelcard at one of our sales points. You can find an overview of all sales points here.

You can also buy your ticket or travelcard online.

• Buy a day pass
• Buy a monthly travelcard
• Buy an annual travelcard

I'm travelling from Zug to Cham on bus route 606.
Do I also have to buy zone 623?
Yes. All zones you travel through must be purchased. If you are travelling on bus route 606, the three zones 610/622/623 must be purchased. If you are travelling from Zug to Cham by train or bus on route 607, you must purchase tickets for zones 610/622.

I live in Steinhausen and would like to buy my monthly travelcard at the ticket machine for zones 610/622/623.
What do I enter?
Change the departure point to one in zone 610 (e.g. Zug) and enter a stop in zone 622 as the destination (e.g. Cham). The ticket machine gives you the choice of "via train" or "via Steinhausen bus" - here you select "via Steinhausen bus". Via Bahn corresponds to zones 610/622. This procedure also applies to single tickets, multiple-journey tickets, day passes and multi-day passes.

Can I use the scheduled boats on Lake Zug and Lake Ägeri with a ticket from the Zug fare network? 
No. The boats on the Zug lakes are not included in the Zug fare network. Unless you buy a day ticket for public transport + boat. This ticket gives you free travel for 1 day on the entire Zug fare network as well as on the scheduled boats on Lake Zug and Lake Ägeri. Please note: No sale on the boats and only available in 2nd class. The timetable and offers on the lakes of Zug can be found at www.zugersee-schifffahrt.ch andwww.aegerisee-schifffahrt.ch

Is the bicycle free with the annual travelcard (all zones)? 
No. A valid ticket must always be presented for bicycles. You can find more information about bicycle tickets here.

Does my dog also need a ticket? 
Yes. The "Reduced ½" fare applies for dogs. Exception: Dogs up to 30cm shoulder height (instep height) may be carried free of charge in baskets or other suitable containers.

Am I allowed to use my multi-journey ticket to travel back during its validity period starting from validation?
Yes. With a single ticket as well as with a multiple-journey ticket, you can travel freely in all directions in the selected zone(s) during the period of validity printed on the ticket.

How long is my single ticket valid for?
1 zone 1 hour
2 zones 1 hour
3 zones 1 hour
4 zones 2 hours
All zones 2 hours

You will also find the validity and the zones purchased on your ticket.

I am travelling from Neuheim to Zug and back. This is three zones. However, the validity of 1 hour is not enough. Do I now have to buy two single tickets?
No. Buy a Day Pass (equivalent to the price of two single tickets). This gives you free travel throughout the day - in other words, you can use the same ticket in the evening to go to the cinema, for example.

I have a single ticket for 2 zones. The shopping trip took longer than planned and the validity period is no longer sufficient for the whole journey home. Do I have to buy a new ticket?
Yes. The ticket is valid until the last scheduled stop that can be reached before the period of validity expires.

I have an annual travelcard for zone 610. Can I take an accompanying person with me on the Zug fare network in the evening after 7 p.m. and at weekends? 
No. This rule only applies to the annual travelcard valid for all zones. Holders of the annual travelcard for individual zones as well as monthly travelcards, Z-Passes, modular travelcards, route travelcards or GA travelcards are excluded.

Can I deposit my annual travelcard if I am travelling for a longer period?
No. With the annual travelcard, you travel for 12 months and only pay for 9 months. If you are travelling for longer, you can buy the monthly travelcard.

I have lost my annual travelcard, what should I do? 
You can buy a replacement travelcard for CHF 30. Show an official ID at the ticket counter and bring the receipt with you.

Do I need a connecting ticket to Arth-Goldau if I have an annual travelcard (zones 610/622/623)? 
Yes. You buy a connecting ticket for 2 zones.

When is a connecting ticket valid for all zones?
If you pay for a combined ticket (single ticket or travelcard) plus a connecting ticket for at least 5 zones, the ticket is valid for the entire area of the Zug fare network.

I have an annual travelcard valid for all zones. Can I buy a connecting ticket to Zurich Airport?
No. You also buy a Z-Pass ticket from the last stop within the area of validity of your travelcard to the desired destination. This means: From the train to Zurich Airport you buy 8 zones; if the train stops in Baar, you have to buy 7 zones.

I have a Z-Pass annual travelcard valid for all zones. Can I also use it to travel on the Zugerberg?
Yes. It gives you free travel throughout the entire area of the Zurich Transport Association, the Schwyz Fare Network and the Zug Fare Network and therefore also on the Zugerberg.

I have an annual Z-Pass travelcard which includes the Zug zones 610/623/624/633. Can I buy a connecting ticket to the Zugerberg?
No. You also buy a fare network Zug ticket from the last stop within the area of validity of your Z-Pass travelcard to the desired destination. As Schönegg is on the 610/611 zone boundary, you buy a fare network Zug ticket for zones 611/612/613 from Schönegg to the Zugerberg.

Can I buy the Z-Pass ticket on the bus?
Yes. You have the option of buying a Z-Pass ticket on the bus. Our recommendation: Buy your Z-Pass tickets quickly and easily via FAIRTIQ or the SBB Mobile app.

What must be taken into account for the first purchase of a travelcard on the SwissPass?
If you do not yet have a SwissPass (e.g. Half Fare Travelcard), you will need a current, good-quality photo. You can also upload the photo yourself at swisspass.ch or via the SMS photo upload.

How long does it take for the SwissPass card to be delivered?
A maximum of 10 days.

How long does it take for the monthly/annual travelcard to be linked to the SwissPass?
The link is created immediately after purchase or renewal.

Can other regional travelcards, e.g. a single ticket, also be loaded onto the SwissPass?
At present, only monthly and annual travelcards can be loaded onto the SwissPass.

How much does the SwissPass cost?
The SwissPass is part of the offer and is therefore free of charge.

What can I do if I forget my SwissPass at home?
You can go to a staffed point of sale with an official ID. There you will be given a "Forgotten SwissPass" receipt for CHF 5, which authorises you to travel.
If you are unable to produce a SwissPass when checked on the bus or train, you must present your travelcard at a staffed sales point within 10 days using the receipt you have received and pay CHF 5.
We recommend that you store your travelcard in the SBB Mobile app (condition: login with linked customer number available).

How long is the SwissPass valid for?
The SwissPass card is valid for 5 years, after which it is automatically replaced.

Can the SwissPass be cancelled?
Unlike GA and Half-Fare travelcards, travelcards are not automatically renewed. A reminder will be sent to draw attention to the renewal of the travelcard. If you do not wish to renew your travelcard when it expires, you can keep the SwissPass and use it again for a travelcard at a later date.

Where can travelcards be extended?
Annual travelcard

• At a staffed point of sale
• Online in a webshop
• Order form

Monthly travelcard

• At a staffed point of sale
• Online in a webshop
• Ticket machines

How can I extend a monthly travelcard if I no longer have a SwissPass?
If it is no longer available, a free SwissPass can be issued.

Can I pay for my monthly/annual travelcard on swisspass.ch by credit card?
No. swisspass.ch is merely an information platform on which no purchases can be made. Customers are referred to the webshop or the points of sale.

Can an annual travelcard be renewed at a ticket machine?
No, annual travelcards can only be renewed online, at the ticket counter or using the order form.

Where can I see the validity date?
Either on swisspass.ch or

• at a staffed point of sale
• at SBB ticket machines
• by calling the SwissPass Service Centre from Mon to Fri, 8 a.m. to 8 p.m. on 0848 44 66 88 (standard rate CHF 0.12/min.)

Can a SwissPass be replaced if it is lost, broken or stolen?
Yes, a SwissPass can be replaced for CHF 30.

What can I do if I don't receive any reminders by SMS or e-mail, for example about the expiry of my travelcard?
Check your personal settings on swisspass.ch and check your spam folder.

Where can I change my address?
In your personal settings on swisspass.ch or at a staffed point of sale.